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How 111cx Handles Your Personal Information

When you open an account with us, you share information — your name, contact details, and payment method like JazzCash, Easypaisa, or Raast.

No data sold to third partiesWallet details stored securelyYour right to request deletionJazzCash, Easypaisa, Raast data protectedContact us to update your record
111cx How 111cx Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Email Privacy Requests

Send data-access, correction or deletion requests directly to our privacy email. We acknowledge within one working day and aim to resolve within seven days.

Live Chat on Mobile

Open the chat widget from any page on your mobile browser. Raise a privacy concern and our support team will log it as a formal request on your account record.

Account Help Centre

Navigate to Account Settings on the 111cx site, then select Privacy and Data. You can view your consent choices, update marketing preferences, or start a deletion request there.

DATA HANDLING COMMITMENTS

How We Protect and Manage Your Information

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without losing account access.
Account Security Practices Every login triggers an OTP sent to your registered number. If you notice an unrecognised session under Account Activity, contact support immediately and we will lock the session and review access logs.
Data Retention and Deletion Profile data is held while your account is active. Once you request closure, non-transaction data is removed within 30 days. Payment records tied to JazzCash, Easypaisa or Raast transfers are retained as required by applicable jurisdiction rules.
Who Sees Your Data Only our payment processors, fraud-prevention partners and regulated compliance functions access your data — and only the fields they need. No marketing partners receive your personal payment or contact details.

Common Questions About Your Privacy Rights

These are the questions we hear most often from people reviewing our privacy practices. If yours is not covered here, use live chat or email to raise it directly with our team.

We collect your name, phone number, email address and the payment method you link — such as JazzCash, Easypaisa or Raast. We also log device type and session timestamps for security purposes.

Yes. Email our privacy team or use the Account Settings privacy section to submit a data-access request. We will compile and send your record within seven working days of receiving it.

Submit a deletion request via email or live chat. Profile and preference data is removed within 30 days. Transaction logs tied to payment activity may be retained as required under the rules of your eligible jurisdiction.

Your wallet details are shared only with the payment processor completing your transaction. That processor cannot use them for any other purpose. We do not pass payment data to advertisers or unrelated parties.

We use session cookies for login continuity and analytics cookies to improve page performance. You can disable non-essential cookies in your browser settings; this will not affect your ability to access your account.

Contact us immediately via live chat or email. Quote your registered phone number and we will lock your active sessions, review the access log and follow up with a full account-security check.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.